Jumping into the shark-infested waters as a Facebook community manager? If it is for an enterprise brand or highly active page, here are a few community manager tips to get you up and running quickly – without needing a shark cage to protect you from getting eaten alive.
These best practices can be a life saver, when it comes to time and energy.
It isn’t the fans that consume you – it’s the challenge of combining conservative approval processes with real-time marketing needs and staying proactive instead of reactive when the deluge hits. Keeping the flow of content going.
1. Cozy up to customer service. Much of Facebook activity centers around customer service related issues, so you’ll want to be prepared to answer the most common questions right out of the gate. Having the information at hand or resources to learn what you need is essential to a fast response.